1. Who we are
Harborly ("Harborly", "we", "us") is a review-reply service operated by Alya Kirana Aprillia, based in Indonesia. You can reach us at hello@harborly.cc.
These terms apply when you sign up for or use our service. By starting a free week or subscribing to a plan, you agree to them.
2. What Harborly does
We write replies to customer reviews on your behalf. You forward the reviews you receive on Google, Facebook or other platforms you have told us about, and we draft a written reply in the voice and style we agree with you during onboarding.
We draft. You approve. You or we then post, as agreed. No reply is published publicly without your approval. This is the core of the service and we do not deviate from it.
Harborly is a human service. We do not currently connect directly to your Google or Facebook accounts, and we do not ask for your passwords.
3. The free week
Every plan starts with a free week. No payment details are required to begin it, and you are under no obligation to continue afterwards. If you choose not to continue, you owe nothing.
4. Subscriptions, billing and payment
After the free week, plans are billed monthly in advance in US dollars at the rates shown on our pricing page.
Payments are processed by Armitage Labs OÜ, trading as Creem, which acts as our authorised reseller and merchant of record. Creem is responsible for billing, invoicing and collecting any applicable sales tax or VAT. Purchases are also subject to Creem's own buyer terms.
We may change our prices. If we do, existing subscribers will be told at least 30 days before the change takes effect, and you may cancel before it applies.
5. Your responsibilities
- Give us accurate contact and business details, and keep them current.
- Review each drafted reply before it is published. You are responsible for what is posted under your business's name.
- Make sure you are entitled to respond on behalf of the business whose reviews you send us.
- Comply with the terms of the platforms you use, including Google's and Facebook's policies on review responses.
6. What we will not do
There are things we will refuse, and we would rather say so plainly than surprise you later. We do not:
- Write, buy, solicit or post fake or incentivised reviews, for you or anyone else.
- Attempt to have genuine negative reviews removed, suppressed or hidden.
- Impersonate a customer, or write anything designed to mislead people reading your reviews.
- Post any reply you have not seen and approved.
Asking us to do any of the above is grounds for us ending the service without refund of the current period.
7. What we do not guarantee
We write good replies. We cannot control how the public, or a platform's algorithm, responds to them.
We do not guarantee any particular outcome — including an improved star rating, a change in review volume, higher search rankings, a reviewer changing or removing their review, or any specific effect on your revenue. Anyone who guarantees those things about online reviews is not being straight with you.
8. Cancellation
You can cancel at any time by emailing hello@harborly.cc. Your subscription stops renewing and the service continues until the end of the period you have already paid for. There is no cancellation fee and no notice period.
We may end the service ourselves, with reasonable notice and a pro-rata refund of any unused period, if we can no longer deliver it or if these terms are breached.
9. Intellectual property
The replies we write for you are yours. Once you approve a reply, you own it and may use it however you wish.
Everything else about Harborly — our brand, our website, our methods and our materials — remains ours.
We may describe the type of work we do in general terms, but we will not name you as a client or quote your reviews publicly without your written permission.
10. Liability
We take care with our work, but to the fullest extent permitted by law our total liability to you for any claim relating to the service is limited to the amount you paid us in the three months before the claim arose.
We are not liable for indirect or consequential losses, including lost profits, lost business or reputational harm arising from a reply you approved.
Nothing in these terms limits liability that cannot lawfully be limited.
11. Changes to these terms
We may update these terms. If a change materially affects you, we will tell you by email before it takes effect. Continuing to use the service after that means you accept the updated terms.
12. Governing law
These terms are governed by the laws of Indonesia, and any dispute will be subject to the courts of Indonesia.
13. Contact
Questions about these terms: hello@harborly.cc.