You see the work before you pay
Every Harborly plan starts with a free week, and no payment details are needed to begin it. You receive real drafted replies for your real reviews before any money changes hands. This is deliberate: it means you are never paying for something you have not already seen.
Cancelling
You can cancel at any time by emailing hello@harborly.cc. No notice period, no cancellation fee, no form to fill in and no phone call to sit through.
Your subscription stops renewing immediately. The service continues to the end of the period you have already paid for, and you keep every reply we have written for you.
Refunds
If we have failed to deliver what is described on our pricing page — replies not written, turnaround badly missed, the service simply not provided — email us within 14 days of the charge and we will refund that month in full.
We will also refund a payment taken in error, such as a charge after you cancelled or a duplicate charge, whenever you notice it.
Because the free week lets you judge the work before paying, we do not generally refund a month that has been delivered as described. If you think your situation deserves an exception, write to us and say so — a person reads every message and we would rather sort it out directly than have you dispute a charge with your bank.
How to request one
Email hello@harborly.cc with the business name and roughly when the charge was taken. That is all we need. We respond within two business days.
Refunds are issued by Creem, our merchant of record, back to the original payment method. Depending on your bank, it usually takes between three and ten days to appear.